ITIL Certification In A Nutshell

Welcome to itilv3certificationguide.com, a free ITIL study guide dedicated to providing readers with a clear understanding of what the ITIL V3 Foundation certification exam actually contains and useful tips to learn in order to improve your chances of passing the certification test first time.

 

What is ITIL?

ITIL ® is a series of comprehensive, consistent documents and publications that are used to assist in the establishment of a quality Information Technology Service Management (ITSM) framework within an organisation and that is aligned with an established international standard, specifically ISO/IEC 20000. The ITIL ® philosophy has continued to evolve and is internationally recognised as the basis of IT Service Management best practices. It is also supported by a professional qualification scheme that is recognised around the world and continues to benefit certification holders who wish to progress in their careers.

The most recent version of ITIL ® includes a core combination of five publications that comprehensively replaces the 2000 version. The core publications that constitute the distinct phases are:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

As IT services become increasingly integrated with the relevant business functions, ITIL ® assists the overall IT Service Management process by establishing a business management discipline and approach to Information Technology. This is done by internally promoting Service Management as a set of specific organisational capabilities that can provide value to customers in the form of organised services.

 

Why Should I Care About IT Service Management (ITSM) and ITIL ®?

As the name suggests, ITSM / ITIL ® is more about the overall management of IT infrastructures and less about the technical aspect of IT management. If you want to progress in your career to a more managerial position, it would definitely help if you understood the basics of IT service Management best practices and ITIL ® specifically. This means studying for – and passing – the Foundation accreditation process, and I hope this website provides you with sufficient guidance to pass it first time.

 

Is ITIL Certification Difficult?

Well, yes and no. If you fail to understand the basic terminology and don’t memorise specific concepts within the ITIL certification coursework, successfully passing the computerised test will most probably be beyond your ability. The exam depends heavily on your ability to understand the overall ITIL “language” and unique terminology. But if you are capable of memorising and understanding the major elements of the course, then achieving Foundation certification will most probably be a lot easier than you think.

 

So What Should I Do Now?

There are a number of different options available to you. You can check out the courses in your area, buy yourself a reasonably priced ITIL book or read through this website and take copious notes like I did. In any of these cases, purchasing a copy of the downloadable or online testing software would give you enough practice and testing experience to pass the exam in a reasonable amount of time. Whichever way you decide to go, good luck !!!!